EDUCATIONAL, PHYSICAL, AND OTHER REQUIREMENTS:

• Must have exceptional interpersonal and customer service skills.
• Must work well with coworkers.
• Requires standing 100% of the time and frequent walking.
• Employee must be able to perform the essential functions of the job with or without reasonable accommodations. Physical requirements may include frequent use of hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee may be required to lift, stand; walk; sit; climb or balance; stoop; kneel; crouch or crawl; and smell. Vision abilities may require close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• For the safety and security of our residents and patients, employees must be able to read, write, and verbally communicate in English, which is the most universally used language of our resident and employee population.

Server 1:

• No prior experience required
• Must meet John Knox Village policy regarding attendance

• Report for your shift on time in a clean pressed uniform.
• Maintain a pleasant, friendly demeanor at all times.
• Clock in and out as scheduled.
• Learn the names of residents and address them in a proper manner.
• Ensure that the dining venue is kept clean, properly set and operating in compliance with the procedures set forth by the Standard Operating Procedures and the Dining Room Manager.
• Remain vigilant to guests’ needs and act accordingly to ensure prompt, courteous service.
• Take food orders in a courteous, pleasant manner as set forth by the Standard Operating Procedures, including writing the order neatly and legibly on the guest check.
• Deliver meals to guests requiring the ability to frequently lift and transport up to 25 lbs.
• Maintain a thorough knowledge of the dining venue menu in order to promote items in a positive and descriptive manner.
• Maintain work station to ensure it is clean and well-stocked at all times.
• Be accountable for all guest checks issued by the Hostess.
• Perform all side work duties as assigned including those listed for the end of the service shift.
• Check with the dining room manager or assistant dining room manager at end of shift before leaving to ensure all required work has been completed.
• Be attentive to the residents and their special dietary needs.
• Bus and set tables.
• Perform set up, table service, and clean up for special functions.

Server 1: Performs all duties above and the following:

• Provide exceptional service to 3 tables simultaneously.
• Proficient in taking orders correctly.
• Open communication with all food service employees to ensure a strong team effort.