The ideal candidate should be proficient in diagnosing and resolving network,
server, and endpoint issues, utilizing advanced tools and technologies. Familiarity
with network protocols, server administration, endpoint management, group policy
configuration, and software deployments are essential.
Contractor shall meet the following key high-level work products and outcomes:
1. Maintain, manage, and troubleshoot robust and scalable IT systems and
architectures that align with the business requirements and goals.
2. Provide technical support for escalated help desk issues, including network,
server, or endpoint problems.
3. Implement group policies and software deployments to ensure efficient and
reliable system management.
4. Collaborate with cloud solutions architects to ensure IT solutions are aligned
with company platform architecture and all aspects related to infrastructure.
5. Work with development and operations teams to improve system reliability,
scalability, and performance.
6. Ensure IT architectures will support the requirements of the business.
7. Document processes and perform periodic system reviews to ensure
adherence to established standards and processes.
8. Evaluate and advise on technical aspects of open work requests in the product
backlog with the project lead.

The qualified candidate must possess the following skills and experience:

• A bachelor’s degree in computer science, information technology, or a

related field.

• Proven experience as a Server Administrator/Systems Administrator or in a

similar role, with a track record of maintaining and managing robust and

scalable IT systems.

• Demonstrated technical proficiency in diagnosing and resolving network,

server, and endpoint issues, utilizing advanced tools and technologies.

• Strong expertise in endpoint management, group policy configuration,

software pushouts, and managing Windows updates.

• Proficiency in diagnosing and resolving network, server, and endpoint

issues in an enterprise environment.

• Strong organizational, critical thinking, and problem-solving skills.
• Excellent communication and collaboration abilities, with the ability to work

in a dynamic, team-oriented environment and adapt to changes in a fast-

paced work environment.

• Certifications in related fields would be an added advantage (e.g., CompTIA

A+, Network+).

• 3+ years of experience providing technical support for escalated help desk

issues.
Job Types: Full-time, Temporary
Pay: $44.00 - $48.00 per hour

Security clearance:

• Confidential (Preferred)

Work Location: Remot

Please refer the Job description for details