Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Job Description
Are you ready to be part of the iconic Fairmont Hotel Vancouver, a historic landmark in the heart of the city? Join our prestigious team and elevate your career with a globally recognized luxury brand. Enjoy exclusive perks, a competitive wage, and a comprehensive benefits package, while contributing to a legacy of excellence. Become part of something truly extraordinary!

VISA REQUIREMENTS:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

WHAT YOU WILL BE DOING:

• Consistently offer thoughtful, professional, and proactive guest service
• Ensure service essentials, quality, and service standards are met throughout the guest experience, from arrival to departure
• Set up mise en place, side stations, tables, and table settings according to standards
• Support colleagues during service to ensure a consistent guest experience, including running food, refreshing beverages, and cleaning/resetting tables
• Maintain a clean, inviting, and consistent dining room atmosphere by setting furniture and tables appropriately
• Develop comprehensive knowledge of beverage lists, promotions, menu items, and preparation methods
• Assist guests with menu items in an informative, engaging, and helpful manner
• Handle guest concerns swiftly and graciously, offering remarkable recovery and a commitment to continuous improvement
• Be aware of guests’ dietary restrictions and allergies, ensuring clear communication within the team
• Provide personalized and elevated service in the Private Dining Room when scheduled
• Stay informed about current promotions and loyalty program offerings
• Follow all safety and sanitation policies when handling food and beverages
• Perform other duties as assigned
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE, WE ASK THAT YOU HAVE:

• A service-focused personality with at least one year of experience in a high-volume, upscale restaurant
• Previous experience in a luxury hotel environment is preferred
• The ability to focus attention on guest needs, remaining calm, courteous, and professional at all times
• Strong communication, interpersonal, and problem-solving skills
• Proven ability to multi-task and manage multiple priorities in a fast-paced environment
• Ability to work well under pressure while maintaining service standards
• A collaborative team spirit and the ability to work cohesively with others
• High responsibility and reliability, with impeccable grooming and professionalism
• Knowledge of wine, spirits, beer, cocktails, and specialty coffees
• Valid Serving It Right Certification
• The ability to work a flexible schedule, including weekends, holidays, evenings, and rotating shifts
• Proficiency in English, both spoken and understood, at a professional working level