POSITION SUMMARY:

Supports servers by ensuring tables are clean, reset quickly, and service flows smoothly. Greets guests warmly and works as part of the team to maintain a welcoming, organized, and clean dining environment.

TRAINING REQUIREMENTS:

Tao Group Hospitality in-venue Server Assistant training
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EDUCATION/WORKING KNOWLEDGE:

• § Previous hospitality experience.
• § Previous Server Assistant experience.
• § Previous experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Previous experience in hospitality, preferably in high-volume environments.
• Ability to stand, walk, bend, and lift up to 50 lbs during long shifts.
• Comfortable working in busy, loud, and fast-paced settings.
• Must be reliable, team-oriented, and maintain a clean, professional appearance.
• Willing to work flexible hours, including nights, weekends, and holidays.
• Strong communication skills and a proactive attitude
• Must have good positive energy throughout the day
• Must be able to bend, kneel, and/or stand for extended periods of time
• Must be able to move quickly
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

I have read the qualifications and requirements for the position of Server Assistant. To the best of my knowledge, I believe that I can perform these duties

KEY RESPONSIBILITIES:

• Anticipate guest needs and respond promptly.
• Keep tables, chairs, and surrounding areas clean and reset efficiently.
• Assist with water service and help run food when needed.
• Stock and maintain side stations throughout the shift.
• Help with table setups and support service flow, including marking tables for upcoming courses.
• Follow sanitation and safety guidelines, including Department of Health standards.
• Attend pre-shift meetings and assist with opening/closing duties.
• Report any broken or damaged items to management.
• Stay positive, helpful, and professional throughout service.
• Respond to Guest inquiries and requests in a courteous and polite manner
• Adhere to all The Company Standard Operating Procedures
• Maintain all The Company Sequence of Service Standards
• Ability to communicate in English with Guests and co-workers
• Keep the area clean and free of debris throughout shift
• Keep area organized
• Ensure nightly/weekly and opening/running/closing duties are completed
• Maintain Company Safety and Sanitation Standards
• Clean all spills and waste immediately
• Disposes trash in designated receptacles
• Appear in uniform for all shifts and promotional activities at scheduled time
• Performs other job-related duties as assigned
• Inform Management of any complaint, comments, or incidentAssist and/ or complete additional tasks as assigned

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Previous experience in hospitality, preferably in high-volume environments.
• Ability to stand, walk, bend, and lift up to 50 lbs during long shifts.
• Comfortable working in busy, loud, and fast-paced settings.
• Must be reliable, team-oriented, and maintain a clean, professional appearance.
• Willing to work flexible hours, including nights, weekends, and holidays.
• Strong communication skills and a proactive attitude
• Must have good positive energy throughout the day
• Must be able to bend, kneel, and/or stand for extended periods of time
• Must be able to move quickly
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environmen