The overall responsibility of a Server at Black Bear Diner is to provide the guests with a great experience, in ways that are consistent with Diner Management. The Server accomplishes this by providing fast and friendly guest service, ensuring food is delivered in a timely and accurate manner. The Server also ensures front of the house operational details are in place to include, but not limited to, proper housekeeping, side work, clean as you go and other operations details needed for a smooth shift. A Server is the face of the Black Bear Diner brand and should always present a positive, clean and friendly image.

• Demonstrate Cabin Hospitality to guests, team members and vendors.
• Servers work in every aspect of guest service. In the absence of a Host, Cash or Busser, they greet guests that arrive, help seat them, and provide menus. They assist guests with making food choices and take their orders to the kitchen team and work expo They also deliver food to the guest’s table when it’s ready and make sure that guests have a quality dining experience through the whole process.
• Work on floor monitoring guest satisfaction, partnering with the team, and filling in as needed, during peak hours.
• Ensure that guests receive a “Paws-itive experance that complies with Black Bear Diner standards.
• It is the responsibility of the Server to work with Management to resolve any guest issues to ensure a positive outcome is reached.
• Ensure that food safety practices comply with Black Bear Diner standards as well as local Health Department regulations.
• Protect cash and all other company assets by adhering to company control procedures. Ex: comp/void audits, cash handling procedures.
• Ensure the diner follows all other regulatory agencies related to worker safety, alcoholic beverage sales, etc
• The server is responsible for role modeling the Black Bear Diner culture, Vision & Values and standard operating procedures of the diner. This includes establishing sanitation and safety expectations.
• Servers often help other servers with questions and provide assistance as needed.
• Servers ensure that they that promote efficiency and high morale, while complying with all appropriate employment regulations.
• Ensure that food plated and served according to company standards.

Please refer the Job description for details