BRIEF DESCRIPTION

The position of Server at Café Postino involves delivering excellent customer service, taking orders, serving
food and beverages, and ensuring a memorable dining experience for guests. As a Server, you will play a key role in maintaining the overall satisfaction of customers and contributing to the smooth operation of the restaurant.
This document is intended to be a guide and is non-exhaustive and is subject to change.

QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent. Formal training in hospitality or restaurant service is a plus
• Must be at least 18 years of age
• Proven experience as a Server or similar role, demonstrating exceptional customer service
• Knowledge of food and beverage menu, including ingredients and preparation methods
• Strong communication skills to interact with guests, take orders, and provide recommendations
• Ability to handle cash transactions and process payments accurately
• Positive atitude, strong work ethic, and the ability to work in a fast-paced environment
• Adaptability to changing customer demands and busy periods
• Physical stamina and the ability to stand for extended periods and to carry heavy trays
• Basic math skills for accuracy and cash handling
• Servers must have or be willing to obtain Smart Serve Certification within 3 months of the hire date

• Greet customers warmly, escort them to their tables, and present menus
• Take food and drink orders accurately, considering dietary restrictions and preferences
• Provide recommendations on menu items and answer questions about the menu
• Relay orders to the kitchen and ensure timely delivery of food and beverages to tables
• Check on guests to ensure satisfaction, address any concerns, and fulfill additional requests
• Process payments accurately and handle cash transactions
• Set up and reset tables efficiently, ensuring proper tableware and cleanliness
• Collaborate with kitchen staff, bartenders, and other servers to ensure smooth service
• Maintain a clean and organized dining area, including clearing tables and bussing dishes
• Follow health and safety guidelines, including proper food handling and hygiene practices