Server, Clockwork (Full-Time) at Accor

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Team Player Attitude, Customer Service, Menu Knowledge, Wine Knowledge, Upselling, Problem Solving, Teamwork, Hygiene Standards, Alcohol Handling, Communication, Time Management, Attention to Detail, Physical Stamina, Adaptability, Conflict Resolution

Industry

Hospitality

Description

Company Description A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story. Why work for Fairmont? A Rich History Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark. A Culture of Excellence Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service. Grow, Learn and Enjoy! Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential. New Energy for A Storied Landmark As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead. About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests’ expectations have been exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it’s shareholders and yourself. To report to duty punctually, in full uniform in full uniform according to appearance and grooming standards To consistently offer personal, friendly and efficient service, striving to exceed all guests' expectations To clear all dishes, deliver meals and to present bills in a professional and discreet manner To have full knowledge of the menu, dietary restrictions and beverage lists in your outlet. Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise way To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant To understand each work section and all side duties that are be assigned to you Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees To fully understand and follow the hotel’s recycling program and procedures Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole To understand how to operate all the equipment used in the outlet To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings) Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met Adhere to alcohol handling procedures and policies Adhere to all LQA standards set for the department Will work weekends, holidays and shift work as scheduled Any other tasks as assigned Qualifications Previous work experience in a restaurant/food and beverage setting Excellent interpersonal skills and a team player attitude Smart Serve training program certification OTEC certificate an asset Previous experience of working in an union environment preferred Physical Aspects of Position include but are not limited to the following: Constant standing and walking throughout shift Frequent lifting and carrying up to 50 lbs Constant kneeling, pushing, pulling, lifting Frequent ascending or descending ladders, stairs and ramps Additional Information What’s in it for you? Free Meals: Healthy meals on us every shift. Travel Discounts: Sweet deals at Accor hotels worldwide. Dry Cleaning: Free dry-cleaning for your work gear. Skill Up: Custom learning programs to boost your talents. Impact: Join our Health & Wellness, Sustainability, and DEI Committees. Level Up: Unlock new career heights with exciting growth paths. BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.

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Responsibilities

The server acts as a personal representative of the hotel, providing guests with high-quality service and ensuring their expectations are exceeded. Responsibilities include delivering meals, presenting bills, and maintaining a thorough understanding of the menu and guest service standards.