General Description: Provide friendly, responsive service to create an exceptional breakfast experience for all our guests. Each server’s primary objective is to provide our guests with hospitality that ‘fills the soul’

KNOWLEDGE & EXPERIENCE:

• Ability to provide excellent customer service to all guests.
• Knowledge of all food and beverage offerings.
• Ability to use point-of-sale system.
• Ability to multitask and to cater to multiple groups at one time.
• Ability to dissolve conflict, take criticism, and solve problems.
• Ability to learn quickly on the job.
• Good written and verbal communication skills.
• Excellent organizational and time management skills.

KEY SKILLS & COMPETENCIES:

• Decision making
• Judgment
• Problem analysis and problem solving
• Planning and organizing
• Resource management
• Communication
• Hospitality focus
• Quality Orientation
• Teamwork
• Adaptability
• Flexibility
• High energy level
• Stress tolerance

• Promote, work, and act in a manner consistent with objectives of OEB Breakfast Co.
• Monitor and observe guest dining experiences to ensure guests are satisfied with the food and service and respond promptly and courteously to correct and address and problems.
• Collect payments form guests.
• Take and enter guests orders into computers or tablets for transmittal to the culinary team.
• Take food and beverage orders from guests.
• Check guests’ identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to guests.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
• Inform guests of menu changes, chef specials, and make recommendations you genuinely feel your guests will enjoy.
• Clean tables after guests have finished dining.
• Prepare and serve hot, cold, and mixed drinks to guests.
• Roll cutlery, set up and maintain side stations.
• Stock server stations with supplies such as coffee, glasses, rollups, plates etc. and maintain throughout the day.
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Remove dishes and glasses from tables or bar top and take to dish for cleaning.
• Assist at front door by answering phone to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpets, tidying up server station, taking out trash, and checking and cleaning washrooms.
• Escort guests to their table.
• Fill salt, pepper, sugar, cream, and condiments.