The Server Engineer will be a hands-on experienced server professional who will report directly to the IT Team Leader, working closely with the Senior Leadership Team and other Department Managers. This is a Hybrid Role with a Minimum of 2-3 days a week in the office in Brixworth, Northamptonshire, NN6.
Minimum 3 years experience in a Server engineering role. All applicants must hold a full driving licence.

SOFT SKILLS

• Capability & willingness to show initiative and develop
• Liaising with internal and external customers face-to-face and remotely
• Experience in operating within ITIL service desk environments
• Resolving service desk tickets to defined SLAs & performing calmly under pressure
• Maintain documentation & FAQs for user knowledge-base
• Ability to spot service desk issue trends to mitigate root causes rather than fire-fight
• A strong understanding of Cyber Security threats, best practices, “dos & don’ts”
• Ability to disseminate knowledge around the team

• Maintains and manages Linux & Windows server infrastructure environment, cloud and on-premise.
• Assists with advanced level maintenance actions including system back-ups, error log reviews, and integrity checks.
• Uses data collected from a variety of management tools (Bitdefender, network access control) to analyse events for the purposes of mitigating threats.
• Delivers proactive and early notification of potential and actual issues impacting service delivery. Provide frequent communication to leadership during and post incident to include root cause and corrective action plans.
• Serves as an escalation point for any unresolved issues or requests. Develops processes and procedures around disaster recovery and disaster recovery testing.
• Takes accountability for assigned ticket requests throughout the life span of the support request and drives all tickets to completion within the established SLA.
• You will be maintaining services on our Linux server fleet, patching the Linux fleet and replacing out of date or end of life operating systems and software, liaising with the software department.
• Document work instructions, develops knowledge base, and reviews and improves support procedures and workflows.
• Promotes continuous improvement by taking the initiative to identify issues and provide appropriate solutions and process improvements.
• Deployment and support of Azure and Microsoft services. Server and desktop environments.
• Cover for absent team members when necessary. E.g. 1st/2nd line service desk tickets.
• Knowledge of GDPR and data protection principles.