Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Job Description

VISA REQUIREMENTS:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

WHAT YOU WILL BE DOING:

• Provide professional, friendly, and engaging service to all guests
• Serve food and beverages accurately and on time, ensuring quality and presentation meet standards
• Take guest orders over the phone in a professional and courteous manner
• Communicate effectively with guests, addressing special dietary preferences, concerns, and requests
• Maintain up-to-date knowledge of the menu and seasonal changes to offer suggestions
• Efficiently pick up orders from the kitchen, ensuring accuracy
• Ensure guest rooms are left neat and tidy after delivery, removing unused items
• Follow all safety, sanitation, and service standards
• Accurately process orders and payments, ensuring correctness
• Assist with menu inquiries, offering informative suggestions
• Undertake additional duties to contribute to team and guest experience success
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE WE ASK THAT YOU HAVE:

• Minimum of 1 year of Food & Beverage service experience
• Serving It Right certificate required
• Strong communication, organizational, and interpersonal skills
• Ability to remain calm and courteous while focusing on guest needs
• Ability to work well under pressure in a fast-paced environment
• Reliable, responsible, and able to work effectively as part of a team
• Flexibility to work evenings, weekends, and overnights as required
• Experience with Point-of-Sale Systems preferred (Micros, Property Manager, and Microsoft applications are an asset)