Server Information Technology Apprentice at Ohio Department of Administrative Services

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Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Server Configuration, Server Maintenance, Server Patching, Customer Requests, Server Monitoring, Computer Hardware, Computer Software, Ticketing Software, Customer Service, IT Policies, System Diagnosis, Database Procedures, Network Traffic Flow, Incident Response, Personally Identifying Information, Technical Writing

Industry

Government Administration

Description

What you'll do: Under direct guidance and supervision, works toward acquiring the knowledge, skills and abilities required to perform entry-level duties within an assigned information technology program area team Serves as an apprentice to designated staff learning core information technology competencies Attends training courses relevant to assigned information technology program area Assists assigned information technology program area team with daily tasks such as: server configuration, server maintenance, server patching, complete customer requests, and server monitoring Performs other related duties as needed including: Representing the agency and assigned program area to internal and external customers; Scheduling meetings, preparing agendas, and taking meeting notes; Providing project support for enterprise system projects 1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support -Or equivalent of Minimum Class Qualifications for Employment noted above. Job Skills: Information Technology Knowledge: 1.Computer hardware and software 2.Ticketing software (e.g. Service Now) * 3.Customer Service techniques and standards* 4.State IT policies, procedures and applicable laws * 5.Operations and processes for diagnosing common or recurring system problems* 6.Database procedures used for querying prior incidents to gather information * 7.Electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones. 8.How traffic flows across the network (e.g., Transmission Control Protocol (TCP) and Internet Protocol (IP), Open System Interconnection Model (OSI)* 9.Incident response and handling methodologies* 10.Personally Identifying Information (PII) 11.Operations and processes for diagnosing common or recurring system problems* 12.Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information* 13.Organization's core business/mission processes* Skills 14. Technical writing and documentation practices (e.g standard operating procedures, training documents, work flow diagrams) * 15. Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions) 16. Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook) 17. Critical thinking (i.e. impact analysis, troubleshooting) 18. Conducting open source research for troubleshooting network and client-server issues* 19.Basic operation of computers Abilities 20. Communication (e.g. Oral, Written, Active Listening) 21. Problem sensitivity/problem solving 22. Time Manage (e.g. organization and prioritization) 23. Active learning 24. Match the appropriate knowledge repository technology for a given application or environment* 25. Identify systemic security issues based on the analysis of vulnerability and con-figuration data* 26. Accurately define incidents, problems, and events in the trouble ticketing system*

Responsibilities

The apprentice will work under direct supervision to gain knowledge and skills for entry-level duties in an assigned information technology area, serving as an apprentice to designated staff while learning core IT competencies. Daily tasks include server configuration, maintenance, patching, fulfilling customer requests, and server monitoring, along with supporting enterprise system projects.