Server - Lagerheads VB, Hilton Garden Inn Oceanfront at SHAMIN HOTELS MASTER

Virginia Beach, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

2.13

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order taking, Menu knowledge, Upselling, Table maintenance, Cash handling, Alcohol service compliance, Communication skills, Teamwork, Physical stamina

Industry

Hospitality

Description

Job DetailsJob Location: Virginia Beach, VA 23451Salary Range: $2.13 Hourly Server – Lagerheads VB, Oceanfront 🕒 Position Overview Job Title: Server Location: 3315 Atlantic Ave, Virginia Beach, VA 23451 Schedule: Seasonal, Variable or Part-Time (must include weekends and holidays) - Lagerheads is open 11am-11pm, must be available nights, weekends, and holidays for this role. Work Environment: Oceanfront hotel right on the boardwalk 📝 Summary: As a Restaurant Server, you will play a key role in providing excellent customer service and ensuring a positive dining experience for our guests. You will be responsible for taking orders, serving food and beverages, and attending to guests' needs in a courteous and efficient manner. What You’ll Do: Customer Service: Greet customers warmly, engage with them in a friendly and professional manner, and provide attentive service throughout their visit. Order Taking: Take drink orders from customers, including both alcoholic and non-alcoholic beverages, ensuring accuracy and attention to detail. Menu Knowledge: Have a thorough understanding of the cocktail menu, wine list, and other beverage offerings, and be able to make recommendations based on customer preferences and tastes. Drink Preparation: Work closely with bartenders to prepare and serve drinks to customers efficiently and accurately, following established recipes and presentation standards. Upselling: Utilize suggestive selling techniques to promote additional drink options, upgrades, or specials to enhance the guest experience and increase sales. Table Maintenance: Monitor and maintain cleanliness and organization of tables and seating areas in the bar or lounge, including clearing empty glasses and plates, wiping down surfaces, and ensuring a tidy environment. Cash Handling: Process payments for drink orders, including handling cash, credit card transactions, and processing payments accurately and efficiently. Safety and Compliance: Adhere to alcohol service laws and regulations, including checking identification to verify legal drinking age and refusing service to intoxicated individuals when necessary. Legislation & Company Policy Gain TIP certification within 3 months of acquiring the job. Check the identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age. Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest. "Carding a minor and delivering a glass of water rather than refusing service or confronting the guest" If a guest is consuming alcoholic beverages, observe guests’ behavior, count the number of drinks served and if the server feels they should not drive, offer a taxi. Do not hesitate to ask a manager to intervene. Pour tests are administered throughout employment to ensure accuracy. Understand and actively support all company policies relevant to your role. We Live by Our “TOP” Values: T – TEAM UP: Collaborate, support others, and stay golden O – OWN IT: Take pride, stay accountable, and never stop learning P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences We’re looking for team players who embody these values every day. Qualifications High school diploma, GED certification Experience in a hotel or related field preferred. Must have basic reading, writing, and math skills. Previous Experience: Previous experience as a server or bartender in a bar or restaurant setting is preferred but not required. We welcome candidates with a positive attitude and willingness to learn. Customer Focus: Passion for providing excellent customer service and creating memorable experiences for guests. Communication Skills: Clear and effective communication skills, with the ability to interact professionally with customers and colleagues. Team Player: Ability to work collaboratively as part of a team to ensure smooth operations and guest satisfaction. Physical Stamina: Ability to stand and walk for extended periods, carry trays of drinks, and perform tasks in a fast-paced environment. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs. Why Work with Us? 💰 Competitive Pay 🏨 Go Hilton Travel Discounts for team members & eligible family 🎟️ Shamin Perks – Save on gym memberships, movie tickets, amusement parks, rental cars, and more 💸 $200 Referral Bonus after your referral completes 30 days 🌊 Work with an oceanfront view in a fun, fast-paced restaurant Note: This may be a seasonal or part-time position. Full-time benefits such as health insurance, PTO, and 401K do not apply unless otherwise specified. About Shamin Hotels: Shamin Hotels is the largest hotel owner and operator in Virginia, with 70+ hotels across multiple states. Founded in 1978, our growth is powered by passionate service and a commitment to teamwork, ownership, and opportunity. Learn more at Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted. QualificationsQualifications: Previous Experience: Previous experience as a server in a restaurant or hospitality setting is preferred but not required. We welcome candidates with a positive attitude and a willingness to learn. Customer Focus: Passion for providing exceptional customer service and creating memorable dining experiences for guests. Communication Skills: Excellent communication skills, with the ability to interact effectively with guests and team members in a fast-paced environment. Attention to Detail: Strong attention to detail and accuracy in order taking, serving, and handling transactions. Team Player: Ability to work collaboratively as part of a team and contribute to a positive work environment. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs. Ability to stand and walk for extended periods. Ability to lift and carry trays of food and beverages. Join our team and be a part of delivering exceptional dining experiences to our guests!

Responsibilities

The server is responsible for providing excellent customer service, taking accurate food and beverage orders, and maintaining a clean dining environment. They must also ensure compliance with alcohol service laws and actively promote menu items to enhance the guest experience.