Server, REIGN Restaurant (Part-Time) at Fairmont

Toronto, ON, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

0.0

Posted On

03 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Sanitation, Meals, Alcoholic Beverages, It, Service Standards

Industry

Hospitality

Description

QUALIFICATIONS:

Available to work breakfast and lunch service
Previous work experience in a restaurant/food and beverage setting
Excellent interpersonal skills and a team player attitude
Smart Serve training program certification
Must be age of majority to serve alcoholic beverages
OTEC certificate an asset

To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Fairmont Royal York. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively upsell benefiting the hotel, it’s shareholders and yourself.

To report to duty punctually, in order to maintain the integrity of co-workers and guests
To consistently offer personal, friendly and efficient service
To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
To be knowledgeable of all menu items, their garnishes, contents and preparation methods. To be prepared to answer any guest questions about menu items in a direct and concise way
To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
To be aware of safety and sanitation when handling food and beverage
To understand each work section and all side duties that may be assigned to you
Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To fully understand and follow the hotel’s recycling program and procedures
Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
To understand how to operate all the equipment used in the outlet
To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings

Responsibilities

Job Description

To report to duty punctually, in order to maintain the integrity of co-workers and guests
To consistently offer personal, friendly and efficient service
To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
To be knowledgeable of all menu items, their garnishes, contents and preparation methods. To be prepared to answer any guest questions about menu items in a direct and concise way
To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
To be aware of safety and sanitation when handling food and beverage
To understand each work section and all side duties that may be assigned to you
Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To fully understand and follow the hotel’s recycling program and procedures
Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
To understand how to operate all the equipment used in the outlet
To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)

Qualifications