Server - Restaurant at Unchained

Cary, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Food Service, Cash Handling, Communication, Teamwork, Attention to Detail, Hospitality, Sales Tactics, Menu Knowledge, Cleanliness, Health Regulations, Alcohol Regulations, Problem Solving, Empathy, Organization, Time Management

Industry

Description

Description POSITION TITLE: Server REPORTS TO: F&B Managers Our Why We prioritize quality, kindness, and community to provide a respite in downtown Cary, where all feel welcome. Our Core Values INSPIRE WONDER Innovation and Creativity | Surprise and Delight FOSTER HOSPITALITY Inclusive Culture | Home Away from Home PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate POSITION SUMMARY: The server is a guest-oriented role who will interact with guests in a friendly and professional manner, ensuring an exceptional experience while serving drinks and food. Key responsibilities include taking orders, serving food and beverages, and recommending menu items. The server will also handle cash and payments, maintain cleanliness and organization of the service area, and assist guests with general information about the hotel and local area. The role requires excellent communication skills and the ability to manage guest needs and preferences effectively. Additionally, the server will ensure that all service is performed in accordance with legal and health regulations while maintaining a positive and welcoming environment for all patrons. DUTIES AND RESPONSIBILITIES: Food and Beverage Service · Appropriately welcome, interact with, and take food and drink orders from guests · Serve food and beverages according to hotel standards · Ensure that the service area is set up in a timely manner and is maintained throughout the shift · Set and maintain guests with appropriate service ware and serve, check on, and run food · Demonstrate the ability to consistently speak knowledgeably about the menus (both food and drink) Customer Service Skills · Assess customers’ needs and preferences and make appropriate recommendations · Ability to utilize sales tactics to upsell on food or drink as appropriate · Serve customers in a friendly and helpful manner · Provide guidance to guests on hotel activities, dining options and general hotel and regional information. · Stay guest focused and nurture an excellent guest experience Cash Handling and Inventory · Ring in and collect payment for all food and beverage served · Handle an assigned house bank and follow all cash handling procedures as per hotel standard · Communicate ordering needs to minimize running out of items Communication and Teamwork · Perform other duties as assigned by managers · Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures · Communicate in a professional manner to all other staff, guests, managers · Work together with other staff in a “One Team, One Dream” mentality Cleanliness, Health, and Safety Standards · Ensure all work surfaces are kept in neat and tidy condition throughout service · Monitor any possible alcohol abuse and appropriately communicate any guests who must be cut off · Comply with all NC Department of Food and Safety regulations · Comply with all NC ABC regulations Requirements QUALIFICATIONS: Must be 18 years of age or older to serve alcohol (based on state regulations). Alcohol certification and Serve Safe a plus! Restaurant Experience: 1 year (Preferred) Must be eligible to work in the United States. Must be able to work different shifts, including holidays, nights, and weekends. EDUCATION: High School diploma, general education degree or international equivalent preferred. LANGUAGE SKILLS: Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. PHYSICAL ABILITY: Ability to be on your feet and alert for extended periods of time. Ability to lift up to 35 lbs. as needed. Continuous use of hands and arms. Continuous bending, reaching, and twisting. Ability to carry and balance heavy food & beverage trays Maintains strong personal image and uniform standards.

Responsibilities

The server is responsible for providing exceptional guest service by taking orders, serving food and beverages, and ensuring a welcoming environment. They will also handle cash and maintain cleanliness in the service area while complying with health regulations.