JOB SUMMARY:

This role is responsible for both serving guests and preparing beverages behind the bar, helping to ensure a high standard of hospitality for individuals, families, sports teams and community groups.
This role combines front-of-house service with bartending duties and occasional administrative and event support. It requires flexibility, a strong work ethic and a deep commitment to creating an exceptional guest experience in a busy, family friendly, sports-focused environment.

GUEST EXPERIENCE & SERVICE

• Greet and engage guests in a warm, professional manner to create a welcoming atmosphere
• Take and deliver food and drink orders accurately, with attention to dietary restrictions and group needs
• Serve large tables and sports teams efficiently while keeping a calm and friendly demeanor
• Recommend food and drink options, explain specials and offer informed suggestions
• Provide responsible alcohol service and monitor guest consumption
• Address guest concerns promptly, escalating only when necessary
• Work collaboratively with teammates, including positively engaging with kitchen staff, to ensure smooth service and a unified guest experience

QUALIFICATIONS

• Serving and bartending experience preferred
• Serving It Right certification (required)

· Complete a Criminal Record Check (required)

• Confident with bar equipment, drink knowledge and guest interaction
• Friendly, team-oriented and calm under pressure, never engaging in disputes
• Comfortable taking direction and supporting teammates across departments

BARTENDING DUTIES

• Mix and serve drinks according to house recipes and safety standards
• Keep the bar area clean, organized and well-stocked throughout service
• Verify age of guests ordering alcohol and follow Serving It Right guidelines
• Handle tabs, payments and end-of-shift closing procedures accurately
• Replenish bar supplies and assist with inventory as required

ACCOUNTABILITY & REPORTING

• Reports directly to the Food Services Manager
• Also reports to designated supervisory team members during shifts
• Reports to the Food & Beverage Committee Chairperson when the Manager is unavailable