Server Support Representative at IONOS SE

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, TCP/IP, HTTP, DNS, FTP, SSH, RDP, IIS, Apache, Web Hosting, Problem Solving, Communication, Performance Improvement

Industry

IT Services and IT Consulting

Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us. GOALS OF THE POSITION: Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails. This position will entail solving technical problems and providing the best possible customer service at the same time. And further maximize the quality experience and improve the skills of the customers where it is appropriate. MAIN RESPONSIBILITIES: Main contact of customers for IONOS 1&1 support Improve weekly and monthly performance based on feedback from the team supervisor. Proactively inform and report to the supervisor for support related issues Recommend solutions to customer issues and concerns Attend coaching sessions and participate in organizational activities Interact with team members and other departments within the company To be customer service oriented and to ensure customer satisfaction Continuous pro-active effort towards improving customer satisfaction and our internal procedures. Understanding of TCP/IP protocols – HTTP, DNS, FTP, SSH, RDP Understanding of web hosting software such as IIS and Apache Others: Accepts other responsibilities as maybe assigned by superior according to the need of the Company. Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner. Administers all assigned functions consistent with and in support to the goal of the company. About IONOS IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Responsibilities

The Technical Support Representative is responsible for managing customer inquiries via phone and email while resolving technical issues. They must also maintain high customer satisfaction levels and proactively report support-related concerns to their supervisor.