QUALIFICATIONS

• Completion of a Secondary School Diploma and has the basic reading, writing and understanding of mathematical operations or the equivalent knowledge or experience.
• Previous experience as a Server preferred.
• Knowledge of food and beverage service techniques.
• Excellent customer service skills; ability to multitask and handle multiple tables simultaneously; good organization skills; friendliness, tact and courtesy.
• Ability to work under pressure in a fast paced environment.
• Smart Serve Certification required; knowledge of proper food handling and sanitary requirements.
• Ability to operate electronic payment systems.

• Provides Restaurant guests with prompt, efficient and courteous food and beverage service.
• Sets the stage for a pleasant dining experience, creating an atmosphere of relaxation and quality dining by greeting and seating the guests (as required) in a polite and courteous manner.
• Performs various opening duties including preparing tables and work stations for shift as well as preparing service areas in kitchen for daily operations following site specific procedures.
• Provides educated food and beverage suggestions as well as responds to guest inquiries.
• Identifies and acts upon opportunities to upsell.
• Orders in an accurate and efficient manner by using POS system and following site-specific expediting procedure.
• Maintains a detailed knowledge of all food and beverage menus as well as an understanding of local suppliers used at each location.
• Contributes to a Team Service Environment by assisting fellow Servers with Food and Beverage orders, meal/drink delivery and other as required.
• Monitors food quality to ensure it is prepared correctly and presented in an appealing and appetizing manner; reports any concerns to Venue Manager or Designate.
• Issues Guests their meal check and collects payment following site-specific procedures
• Participates and collects information for various NPC studies
• Follows all polices regarding responsible alcohol service (Smart Serve).
• Clears, cleans and resets tables; ensures all surrounding area is clean of crumbs, debris prior to next seating.
• Linens, skirts and sets tables for banquets/tours as required.
• Moves tables and chairs to the best of their physical ability as directed in support of team members and operational needs between, during and after service.
• Maintains a clean and fully stocked side station including stocking china, glassware, cutlery and linen throughout their shift.
• Ensures all service equipment is operating correctly and reports needed repairs to the Venue Manager or Designate.
• Required to work outdoor Catered Events, Patio Service, Banquets, Special Events as directed.
• Performs various closing duties including ensuring their section is clean, supplies are stocked in their station as well as cleaning and maintain service areas in the kitchen.
• At Golf Couse venues, specifically Legends on the Niagara and Whirlpool Golf Course, servers may be required to provide food and beverage from a Golf Course Beverage Cart or a stationary Banquet/Event Serving Station on the golf course, to patrons of these courses.
• Required to work weekends, shift work, and holidays.
• Providing knowledge of Niagara Parks attractions and passes, venues including hours of operation, bus routes, Accessibility.
• Provide guests with information, make suggestions, and give directions.
• Complies with the Occupational Health and Safety Act, First Aid, and established policies and procedures.
• Provides guests with information regarding all Niagara Parks Attractions.
• Maintaining a high level of professionalism with guests
• Promotes a positive image of the Niagara Parks Commission.
• Provides quality customer service that meets NPC standards; refers all concerns to Supervisor.
• Assists with various organization and cleaning duties
• As assigned.