ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

IN-ROOM DINING SERVER

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

ABOUT THE ROLE:

The In-Room Dining Server delivers food and beverages to guest rooms with efficiency, courtesy, and attention to detail, ensuring orders are accurate and timely. By anticipating guest needs and providing personalized service, this role upholds the exceptional standards of Four Seasons Montréal.

WHAT YOU WILL DO:

• Answer guest calls with courtesy, gather order details, and present the menu in an engaging way.
• Enter and verify orders in the POS system, including special requests.
• Check outgoing orders from the kitchen to ensure accuracy before delivery.
• Deliver food and beverages promptly to guest rooms while maintaining quality and meeting specific guest needs.
• Anticipate guest needs, respond to questions, and assess satisfaction.
• Properly close guest checks, charges, and gratuities.
• Work harmoniously with colleagues and supervisors.
• Assist with tray setup, stocking supplies, and collecting items from hallways.
• Support the restaurant or banquet service during peak periods.
• Adhere to Four Seasons standards and procedures, and promptly report any incidents to the supervisor.