ABOUT US

At Beaucare we try to go the extra mile every time, offering outstanding service is at the heart of what we do. Beaucare are a market leading provider of medical and hygiene consumables, care equipment and care equipment servicing. Working across the Care, Hospitality, Cleaning and Education sectors supporting several thousand organisations throughout the UK. With a real emphasis on providing value, a personal service and building long-lasting partnerships with all our customers.

EXPERIENCE:

Training is provided, however proven experience as an Account Manager or Service Advisor. Candidates should be able to demonstrate;

• Strong communication skills in person, on the phone and in email
• Diary Management
• Ability to contribute toward achievement of company KPIs
• Competent computing skills (Outlook email, Word, Excel, CRM, Simpro similar)
• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Previous account management or engineer diary management in service
• High level of attention to detail and positive attitude toward resolving issues directly
• Ability to manage own work load in a timely manner

Working hours are 9am - 5pm Monday to Friday with 30 min lunch break
Holiday allowance is 32 days per year (including Bank Holidays) plus Birthday Leave each year
Job Types: Full-time, Permanent
Pay: £27,000.00 per year

Benefits:

• Company pension
• Employee discount
• Gym membership
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Harrogate HG2 8PA: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• Customer service: 1 year (preferred)
• Account management: 1 year (preferred)

Work Location: In perso

ROLE

Due to business growth, we are looking for an experienced Service Account Manager to join our busy Service Team. The Service Team include our Nationwide Field Service Engineers, Service Administrators, Service Schedulers, Service Account Managers and Department Managers.

DUTIES:

• Responsible for managing service accounts directly
• Maintaining client relationships ensuring all service levels are met in a timely manager
• Managing Field Engineer’s diaries to ensure scheduling is met to customers needs and efficient use of engineer’s time
• Ensure service level agreements (SLAs) are adhered to along with company KPIs
• Updating customer portals with job information, quotations, invoices etc
• Quote generation with agreed timescales
• Follow up on quotations
• Ensure more complex problems are raised with the Technical Service Manager and Senior Service Account Manager
• Help train and develop administrators within the team
• Complete invoicing accurately and in line with customers service agreements
• Create new customers on the system (Simpro)
• Manage customer portals and update information as required

ADDITIONAL RESPONSIBILITIES:

• Maintain a professional and courteous relationship with customers and suppliers
• Follow company procedures inline with our Quality, Health and Safety and Environmental policies
• Liaise effectively with team members and other departments to ensure customer service is optimised
• Ad hoc duties as requested by your line manager