Service Account Manager at Johnson Controls

Kolkata, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Service Delivery, Customer Relationship Management, Team Leadership, Financial Performance, Contract Management, Operational Excellence, Problem-Solving, Decision-Making, Safety Standards, Quality Systems, Technical Support, Preventive Maintenance, Corrective Maintenance, Service Level Agreements, P&L Management, Communication Skills

Industry

Industrial Machinery Manufacturing

Description

Job Summary We are looking for an experienced Service Account Manager – HVAC to manage key service accounts and lead post-installation service operations in the Kolkata region. The role requires strong expertise in HVAC service delivery, customer relationship management, team leadership, and financial performance of service contracts. The incumbent will be responsible for ensuring high customer satisfaction, contract profitability, and operational excellence across assigned accounts. Key Responsibilities Service & Account Management Manage end-to-end service delivery for assigned HVAC service accounts, including AMC, O&M, and break-fix contracts. Act as the single point of contact for key customers, ensuring timely resolution of service issues and escalations. Build and maintain long-term customer relationships to enhance retention and repeat business. Ensure compliance with service level agreements (SLAs) and contractual obligations. Operational Excellence Plan and oversee preventive and corrective maintenance activities for HVAC systems (Chillers, VRF/VRV, AHUs, PACs, DX units, Cooling Towers, BMS interfaces, etc.). Ensure optimal uptime, system performance, and energy efficiency of HVAC installations. Coordinate with internal teams including service engineers, subcontractors, supply chain, and technical support. Implement best practices in safety, quality, and statutory compliance. Financial & Commercial Management Own P&L responsibility for assigned service accounts. Monitor service revenue, cost controls, margins, and billing cycles. Support renewals, upselling, cross-selling of service contracts, retrofits, and upgrades. Prepare and track budgets, forecasts, and MIS reports. Team Leadership Lead, mentor, and develop a team of service engineers and supervisors. Ensure proper manpower planning, training, performance reviews, and skill enhancement. Drive a culture of accountability, customer focus, and continuous improvement. Customer Satisfaction & Growth Conduct periodic service reviews and performance meetings with customers. Identify opportunities for improvement, modernization, and value-added services. Handle customer audits, technical discussions, and high-level negotiations when required. Desired Candidate Profile Education Bachelor’s Degree in Mechanical / Electrical Engineering (mandatory) MBA or Postgraduate qualification in Operations or Management (preferred) Experience 9–15 years of experience in HVAC service operations and account management Proven experience handling large service contracts, key accounts, and multi-site operations Strong exposure to commercial buildings, IT parks, hospitals, malls, or industrial HVAC systems Technical Skills Strong knowledge of HVAC systems, controls, and service lifecycle Understanding of AMC/O&M contract structures and SLA management Familiarity with safety standards, statutory norms, and quality systems Behavioral & Leadership Skills Strong customer-facing and communication skills Excellent problem-solving and decision-making ability Commercial acumen and financial understanding Ability to lead cross-functional teams and manage multiple priorities Key Competencies Customer Relationship Management Service Delivery Excellence Financial & P&L Management Team Leadership & Development Contract & SLA Management Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The Service Account Manager will manage end-to-end service delivery for HVAC accounts, ensuring high customer satisfaction and operational excellence. They will also oversee financial performance and lead a team of service engineers.