Service Account Manager at Johnson Controls

Kolkata, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Management, Fire Safety Systems, Service Operations, Financial Management, Team Leadership, Problem Solving, Negotiation Skills, Communication Skills, SLA Management, Technical Knowledge, Safety Regulations, Contract Administration, Customer Relationship Management, Continuous Improvement, EHS Standards

Industry

Industrial Machinery Manufacturing

Description

Key Responsibilities Account & Customer Management Manage assigned CFS service accounts including AMC, O&M, and call-based service contracts. Serve as the primary point of contact for customers, ensuring prompt response and resolution of service issues and escalations. Build strong, long-term relationships with clients to improve retention and contract renewals. Conduct periodic service review meetings and performance presentations with customers. Service Operations Management Oversee preventive and corrective maintenance of Fire & Life Safety systems including: Fire Detection & Alarm Systems Fire Suppression Systems (Sprinkler, Gas Suppression, Hydrant, Foam Systems) Access Control, CCTV, and Integrated Security Systems (as applicable) Ensure adherence to SLAs, uptime commitments, and service quality standards. Coordinate with service engineers, supervisors, subcontractors, and OEMs for efficient service delivery. Ensure compliance with local fire authorities, statutory norms, and safety regulations. Financial & Commercial Responsibility Own P&L for assigned service accounts. Monitor service revenues, costs, margins, invoicing, and collections. Drive AMC renewals, upselling of services, system upgrades, retrofits, and modernization opportunities. Prepare budgets, forecasts, MIS, and monthly performance reports. Team Leadership & Development Lead and manage a team of service engineers, supervisors, and technicians. Ensure effective manpower planning, skill development, training, and performance management. Promote a strong safety culture and adherence to EHS standards at all customer sites. Quality, Safety & Compliance Ensure service delivery aligns with company quality standards and ISO processes. Support customer and regulatory audits related to fire safety systems. Drive continuous improvement initiatives to enhance service efficiency and customer satisfaction. Desired Candidate Profile Education Bachelor’s Degree in Electrical / Mechanical / Electronics Engineering (mandatory) Diploma or certifications in Fire & Safety Systems (preferred) Experience 9–15 years of experience in Fire & Life Safety / Fire & Security Systems service operations Strong experience managing large AMC/O&M contracts and key customer accounts Exposure to commercial buildings, IT parks, hospitals, airports, industrial facilities, or high-rise complexes Technical Skills In-depth knowledge of fire detection, suppression, and integrated security systems Understanding of statutory fire norms, local fire authority requirements, and safety regulations Experience in SLA management, service planning, and contract administration Behavioral & Leadership Skills Strong customer-facing, communication, and negotiation skills Commercial acumen with financial and P&L understanding Ability to lead teams, manage escalations, and work under pressure Strong problem-solving and decision-making capabilities Key Competencies Service Account Management Customer Relationship Management Fire & Life Safety Systems Expertise Financial & Contract Management Team Leadership & Operational Excellence Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The Service Account Manager is responsible for managing assigned service accounts, ensuring customer satisfaction, and overseeing service operations related to Fire & Life Safety systems. This includes maintaining strong client relationships, managing service delivery, and ensuring compliance with safety regulations.