Service Account Manager at Trane Technologies
North Charleston, SC 29406, USA -
Full Time


Start Date

Immediate

Expiry Date

05 Dec, 25

Salary

93000.0

Posted On

07 Sep, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Trusting Relationships, Conflict Management, Customer Requirements, Consultative Selling

Industry

Marketing/Advertising/Sales

Description

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

The skills you will need to be successful from day one (with functional examples) include:

  • Consultative Selling: Forming trusting relationships with clients and allowing them to communicate their requirements and desires then offering solutions that provide value and meet their needs and seeks out development opportunities and new knowledge about products, services, competitors, and technologies relevant to customers and the business.
  • Conflict Management: Navigating challenging situations and conversations with customers in a way that builds trust in the relationship and adapting to market changes, like new competitors and changes in client needs, without compromising the quality of service provided
  • Initiative: Seeking out targets for new business leads and opportunities within current clients to grow accounts and increase value.
  • Planning: Scheduling sales calls, managing business activities and capacity to achieve short and long-term sales targets.
  • Prioritization: Prioritizing workload and resources, such as allocating resources to customers based on their point in the sales cycle and manage client timelines to proactively sell, renew, and/or expand service agreements at appropriate times for the customer and the internal team.
  • Problem Solving: Solving problems creatively, developing persuasive business cases, and validating business outcomes to create a win-win for customers and the organization. To include, troubleshooting a product or service challenge, gathering information, developing multiple possible solutions, and creating a plan to implement them in a way that serves the client’s need.
  • Team Selling: Working with sales teams to understand customer requirements, promoting the sale of company products, and providing sales support
Responsibilities

SKILLS AND THEIR APPLICATION IN THE ROLE:

The skills you will need to be successful from day one (with functional examples) include:

  • Consultative Selling: Forming trusting relationships with clients and allowing them to communicate their requirements and desires then offering solutions that provide value and meet their needs and seeks out development opportunities and new knowledge about products, services, competitors, and technologies relevant to customers and the business.
  • Conflict Management: Navigating challenging situations and conversations with customers in a way that builds trust in the relationship and adapting to market changes, like new competitors and changes in client needs, without compromising the quality of service provided
  • Initiative: Seeking out targets for new business leads and opportunities within current clients to grow accounts and increase value.
  • Planning: Scheduling sales calls, managing business activities and capacity to achieve short and long-term sales targets.
  • Prioritization: Prioritizing workload and resources, such as allocating resources to customers based on their point in the sales cycle and manage client timelines to proactively sell, renew, and/or expand service agreements at appropriate times for the customer and the internal team.
  • Problem Solving: Solving problems creatively, developing persuasive business cases, and validating business outcomes to create a win-win for customers and the organization. To include, troubleshooting a product or service challenge, gathering information, developing multiple possible solutions, and creating a plan to implement them in a way that serves the client’s need.
  • Team Selling: Working with sales teams to understand customer requirements, promoting the sale of company products, and providing sales support.

EXAMPLES OF WHAT YOU WILL DO:

  • Effectively target and identify opportunities. Facilitate discovery and qualify opportunities early in the buying and selling process.
  • Take a consultative selling approach to pursue new business and grow existing account relationships by focusing on long-term relationships and addressing client needs.
  • Acts as a facilitator to help the customer buy, including developing the business case, financial proforma, and validating business outcomes. Gather and validate preliminary data, perform facility walkthroughs, construction plans, or other requirements.
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