Service Account Manager (UAE)

at  Bayzat

WHO WE ARE:

Bayzat, renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, is revolutionizing HR, Payroll, and comprehensive Insurance solutions, making a world-class employee experience accessible to every company. As a rapidly growing startup in the MENA region, Bayzat stands out with over 300 team members from 35+ nationalities. Celebrated by Forbes as a promising UAE-based startup, we are supported by major VCs like Mubadala and Point72 Ventures, marking us as one of the region’s best-funded HRTech scale-ups.
At our core, we are a principle-driven, merit-based company, where culture is paramount. Joining Bayzat means immersing yourself in an environment of high achievers, dedicated to solving complex challenges and relentlessly pursuing success. This atmosphere encourages you to be your best, continuously learn, and draw inspiration from talented peers.
Our journey to success and future growth is anchored in attracting top talent and nurturing a culture that celebrates authenticity and unpretentiousness. Being part of Bayzat offers the chance to engage with an innovative product, enhance your skills, and contribute to our ongoing success story.

• Efficiently manage day-to-day escalations pertaining to (but not limited to) claims, endorsements, pre-approvals
• Communicate effectively with clients based on their preferred style, through careful listening, questioning, and critical thinking
• Grievance/complaints management and proactively working with key stakeholders to come up with resolutions
• Consistently support Strategic Account Managers in account retention/renewal cycle
• Ensure TAT adherence across operations team (such as endorsements, claims, pre-approvals, etc.)
• Conduct Bayzat platform and employee benefits training and drive utilization
• Organize and coordinate wellness events for clients