Job family: Sales, Marketing & Product Management
Business area: Environment & Energy
Contract location:Hull, East Yorkshire, GB
Working location: Hull
Location type: Location Flexible
Contract type: Permanent
Job description:
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.
As a growing, international company with an ambitious strategy and a vibrant workplace culture, ANDRITZ Feed & Biofuel is looking for a Service Account Manager to join our Global Sales & Service Team in UK.
As Service Account Manager, you will be responsible for securing the service business sales targets from designated accounts in coordination with activities of KAM, Capital sales and the regional Service business manager. As part of the regional team, you will be the link between the customer account at plant level and the regional capital and Service organization. Your primary objective will be to define the account service strategy, drive business growth on services including feedback of information to capital sales on new business opportunities, achieve revenue and profitability targets and ensure the highest level of customer satisfaction.

• Develop and execute the designated accounts sales strategies to meet or exceed revenue targets.
• Negotiate sales volume contracts and pricing agreements to maximize revenue and profitability.
• Working with a team of regional sales and Key account managers maximize the harvest rate from existing installed base customers and identify new business opportunities by analyzing customer needs, competitor activities and securing the implementation of strategies and execution of plans.
• Secure the appropriate customer account service/operator and maintenance training.
• Ensure the transition from capital sales to service sales for all new capital business from assigned accounts.
• Be the ambassador to introduce new products and services towards assigned customer accounts.
• Support sales forecast reliability by reporting and communicating in accordance with defined reporting matrix.
• Identify opportunities to upsell or cross-sell service offerings to existing customers and support business growth, especially through promoting long-term service agreements and digital solutions.
• Monitor the account sales performance, provide regular reports, and implement corrective measures as needed.
• Act as a point of escalation for customer issues for key customers, ensuring prompt and satisfactory resolution. Support actively with implementation of agreed solutions.
• Acting as a Voice of Customer (VOC), sharing customer needs to support development of the service product portfolio.
• Collaborate with other sub regional / regional teams to share best practices and drive operational excellence.
• Coordinate all field service activities towards the designated service account.
• Support back-office activities by identifying gaps, providing feedback, aligning activities, and securing communication with the account.
• During site visits ensure compliance with safety standards and regulatory requirements in close collaboration with QHSE.
• Foster a collaborative and inclusive work environment, promoting teamwork and knowledge sharing.
• Working in a matrix organization, Key account managers, regional sales, field service activities secure relationships and effective communication with key stakeholders and provide guidance and support as needed.
• Reinforce the behaviors of #1ANDRITZWay in being a role model to the team and to the whole organization.