Service Administrative & Rental Coordinator at Glendale Chrysler Jeep Dodge Ram (St. Louis)

Glendale, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Appointment Scheduling, Rental Fleet Coordination, Payment Processing, Document Filing, Communication Skills, Multitasking, Organization, Computer Literacy, Manual Transmission Operation, Professionalism

Industry

Description

Service Administrator & Rental Coordinator Join Team Glendale at Glendale Chrysler Jeep Dodge Ram Glendale Chrysler Jeep Dodge Ram is looking for a motivated, customer-focused individual to join our Service Administrative Team in a hybrid role that combines Service Cashier, Customer Support, and Rental Fleet Coordination responsibilities. The ideal candidate will have a positive attitude, strong organizational skills, excellent customer service abilities, and enjoy working in a fast-paced team environment. This role is perfect for someone who enjoys variety throughout the day and takes pride in helping customers while supporting dealership operations. This is a full-time position (40 hours per week) with a rotating 4-day, 10-hour schedule. Hours are 7:00 AM – 6:00 PM with a one-hour lunch break. Some Saturdays are required. ---------------------------------------- Team Glendale Culture At Glendale, we pride ourselves on creating an atmosphere where employees are more like family members than coworkers. We strongly encourage a positive culture and are passionate about building a successful team we proudly call Team Glendale. Our owner is incredibly hands-on and continually reminds employees that they are the secret ingredient to Glendale’s success. Glendale focuses on employee growth and success by providing training programs, advancement opportunities, and a supportive environment where employees are challenged, mentored, and empowered to grow their careers. ---------------------------------------- Employee Benefits * Excellent Benefits Package * Health, Dental & Vision Insurance * Competitive Pay * Paid Training * Paid Holidays * Paid Vacation, Sick Days & Personal Days * Employee Vehicle Purchase Plans * Discounted Rates on Parts & Labor * Discounts on New & Used Vehicles * Positive Work Environment * Strong Team Atmosphere * Long-Term Job Security * Opportunity for Advancement ---------------------------------------- Duties & Responsibilities Service Administration & Customer Support * Calculate customer bills using the dealership computer system * Receive and process cash, check, and credit card payments accurately * Answer and transfer phone calls professionally * Schedule service appointments accurately * Respond promptly to customer emails, texts, and online chats * Ensure repair orders are properly signed and closed out * Balance daily cash, check, and credit card deposits * Scan and electronically file documents daily * Perform receptionist duties as needed * Communicate with service advisors and department managers regarding customer needs * Maintain knowledge of dealership products, services, and pricing updates Rental Fleet Coordination * Assist customers with rental vehicle reservations and agreements * Verify insurance coverage and rental authorizations with insurance companies * Obtain required documentation including driver’s license, proof of insurance, and signatures * Conduct vehicle check-in/check-out inspections for damage, fuel level, and mileage * Ensure rental agreements are closed promptly upon vehicle return * Educating customers on rental policies and responsibilities * Track rental fleet activity, revenue, and days rented * Coordinate with service advisors regarding customers currently using rental vehicles * Help maintain rental fleet readiness by assisting with vehicle organization, cleanliness, and turnaround General Responsibilities * Maintain a professional, organized, and customer-friendly work environment * Protect customer information and maintain confidentiality * Follow all company safety policies and procedures * Perform additional duties as assigned by management ---------------------------------------- Qualifications * Excellent customer service and communication skills * Positive attitude and ability to work well with others * Strong organizational and multitasking abilities * Basic computer and office equipment skills * Ability to maintain professionalism in a fast-paced environment * Previous customer service experience preferred * Ability to work some Saturdays * Valid driver’s license required * Ability to operate a manual transmission preferred * Must be able to pass pre-employment background check and drug screening upon conditional offer ---------------------------------------- If you are currently working at a dealership, please apply with confidence. Your current employer will not be notified.

Responsibilities

This role manages service administration duties including billing, payment processing, and customer support. Additionally, the coordinator handles rental fleet operations, including reservations, vehicle inspections, and insurance verification.