ABOUT US

A.J. Stone Company Ltd. is a trusted Canadian distributor of firefighting equipment and services, proudly serving fire departments and emergency services across Ontario. Our family-run business is built on integrity, customer commitment, and teamwork. We are looking for a detail-oriented and organized Service Administrator to join our service team and support the accurate and timely repair and maintenance of customer equipment.

KEY SKILLS, KNOWLEDGE, AND ABILITIES

• Administrative & Organizational Skills – Strong ability to manage multiple tasks, prioritize effectively, and maintain accurate records across work orders, inventory, and warranty processes.
• Customer Service Orientation – Excellent communication and interpersonal skills to provide professional support to customers, vendors, and internal teams through email, phone, and in person.
• Technical & Mechanical Aptitude – Basic understanding of mechanical and service-related processes to support accurate intake, pre-checks, and warranty claims.
• ERP & Systems Knowledge – Experience using ERP or similar systems to track work orders, maintain service records, and support inventory management.
• Problem-Solving & Critical Thinking – Ability to identify discrepancies, resolve issues, and recommend process improvements to ensure efficiency and accuracy.
• Attention to Detail – High degree of accuracy in logging repairs, auditing claims, preparing reports, and maintaining records.
• Collaboration & Teamwork – Proven ability to work effectively with service technicians, management, vendors, and customer-facing teams in a fast-paced environment.
• Time Management – Ability to manage competing priorities, meet deadlines, and ensure timely completion of service work orders.
• Adaptability & Flexibility – Willingness to assist across departments, adapt to changing priorities, and take on additional duties as required.
• Knowledge of Warranty & Inventory Practices – Familiarity with warranty claim processes, vendor communication, and inventory control principles.