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Service Administrator at CUMMINGS INC

New Hudson, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Relationship Management, Quoting, Claims Processing, Repair Planning, Work Order Management, Invoicing, Warranty Administration, Administrative Support, Field Service Engine, Field Service PG

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Service Administrator for our Distribution business in New Hudson, MI. In this role, you will make an impact in the following ways: * Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. * Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work. * Review/create work orders to ensure accuracy for invoicing and warranty. * Other administrative task on a need-by-need basis. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The Service Administrator serves as the primary point of contact for customers, managing relationships and addressing their needs through phone, email, and in-person interactions. They are responsible for creating work orders, providing quotes, developing repair plans, and ensuring accurate invoicing and warranty documentation.