DESCRIPTION

Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function or other organizational leader/group. Performs activities under a moderate degree of supervision.
We are looking for a talented Service Administrator to join our team specializing in service at our branch in Billings, Montana.

In this role, you will make an impact in the following ways:

• Serve as the first point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
• Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
• Review work orders to ensure accuracy for invoicing and warranty.
• Complete required training on a timely basis.
• Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

QUALIFICATIONS

Work effectively in a team setting.
Some knowledge of diesel engines and technology.

EDUCATION, LICENSES, CERTIFICATIONS

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

RESPONSIBILITIES

To be successful in this onsite role you will need the following:

• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• Prior experience in service and repair or warranty related field within Diesel or Automotive Industry preferred.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
• Must have excellent computer skills using multiple software platforms with the ability to thrive in fast-paced environment with multiple priorities.
• This position is 100% onsite at our Billings Branch. Please note, this position will be on call, every other weekend.

In this role, you will make an impact in the following ways:

• Serve as the first point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
• Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
• Review work orders to ensure accuracy for invoicing and warranty.
• Complete required training on a timely basis.
• Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor