DESCRIPTION

We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Branch Location in Pakenham, Melbourne, Victoria. This role will be a part time position (0.6 FTE).

QUALIFICATIONS

Experience in the automotive industry or strong mechanical knowledge is highly beneficial.
Prior experience with OHS compliance and documentation is a significant advantage.
Must demonstrate exceptional attention to detail and strong organizational skills.
Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Office
ReqID 2418790
Relocation Package Yes

IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS:

• Serve as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers’ needs, gather pertinent information, and open work orders.
• Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers on repair work.
• Create complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; review plans with the Service Supervisor/Team Lead prior to customer contact.
• Work with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develop positive relationships with key customers; resolve customer concerns regarding Cummins’ or distributor warranties; explain charges to customers.
• Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING:

• Demonstrated administrative experience in Automotive, Construction or other Trade related fields.
• Experience of delivering first class customer service
• Demonstrate care and attention to detail
• Experience or knowledge of automotive industry would be highly beneficial.
• Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays.