JOB SUMMARY

We are seeking a dedicated and detail-oriented Service Administrator to join our team. The ideal candidate will possess strong organisational skills and a solid background in administrative tasks. This role is crucial in ensuring the smooth operation of our service & installation department, providing essential support to both staff and customers.

• Order the correct kit required for all installations, extras, faults, and engineering consumables.
• Liaise with distributors and make sure all costs for kit are correct.
• Speak to distributors to source better-priced products and alternatives.
• Make sure the kit is delivered to the office and provisioned for the correct installation, extra & fault dates.
• Make sure all kit is delivered to the customer’s site in time for the installation, extra, or fault.
• Log all information on customer accounts/projects on CRM to ensure they are up-to-date and accurate.
• Liaise with the Technical Engineer regarding kit lists and up-and-coming installs.
• Return all faulty equipment to suppliers.
• Liaise with engineers to make sure they have a good level of consumables.
• Liaise with accounts regarding kit allocation and stock levels.
• Demonstrate knowledge of key products and services.
• Identify areas for improvement and make recommendations.
• Build effective inter-departmental working relationships.
• Understand Health and Safety policy and procedures.
• Provide any requested monthly/weekly reports on time and accurately.
• Additional ad-hoc reports and duties.
• Ensure that the offices and working space is kept clean and tidy.
  Job Type: Full-time
  Pay: From £23,500.00 per year

Benefits:

• Company pension
• Free parking
• On-site gym

Language:

• English (preferred)

Work Location: In person
Reference ID: Service Administrator `
Expected start date: 01/09/202