SHIFTS ARE FIXED AS EVERY THURSDAY AND FRIDAY - 7.45AM-5.30PM

Our client is an industry-leading and award-winning employer who are actively looking to recruit a Service Administrator for their Fleet Logistics Centre in Long Marston.
This is a Part Time role with fixed shifts of:
Thursday 7.45am-5.30pm
Friday 7.45am-5.30pm
Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement. You’ll demonstrate our client’s Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers, and prospects.
Our client is looking for an experienced Service Administrator who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, they are looking for applicants who can demonstrate drive, commitment, and enthusiasm along with a willingness to contribute to the team and more importantly their customers.

Key Responsibilities:

• Drive the standard in customer care with the diverse customer base
• Manage the relationship between customer and dealership.
• Manage the service process effectively.
• Go beyond process in delivering exceptional customer service.

Essential Skills & Experience:

• Administrative experience.
• Able to handle sensitive and confidential information.
• Excellent communication and customer service skills with experience handling complaints.
• Evidence of customer facing administrative experience.
• Experience in a selling/customer service environment.
• Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
• Evidence of ‘Right to work in the UK’

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry-leading package.
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
• Pension Scheme & Life Assurance.
• Ford Privilege vehicle purchase scheme.
• Discount on Service, Bodyshop, and Parts.
• 1 day each year to volunteer for a charity of your choice.
• Cycle to work purchase scheme.
• Access to Perks at Work discount website.

• Drive the standard in customer care with the diverse customer base
• Manage the relationship between customer and dealership.
• Manage the service process effectively.
• Go beyond process in delivering exceptional customer service