ABOUT THE JOB

As Service Administrator you are responsible for the efficient operation of all Service Centre administration and coordination of their Service Engineers.

REQUIRED EXPERIENCE

• Minimum of 3 years office administration experience
• Excellent knowledge of using computer systems to manage administration, including above average skills in Microsoft packages (Outlook, Word, Excel, Powerpoint)
• Project systems experience
• Experience of IFS an advantage, but not essential

• Dealing with customer queries/enquiries/instructions over the phone or email in a polite and efficient manner and resolving their enquiries
• Accurately escalate any queries or enquiries to the Service Supervisor or Service Manager as necessary but also to be confident in using your own initiative to deal with customers/branch personnel in the absence of management.
• Co-ordinate all relevant paperwork to enable the output of the service centre to be invoiced quickly and to ensure that customer accounts are settled as quickly as possible.
• Ensure all service centre records are maintained in a manner satisfactory for audit purposes.
• Ensure all necessary stocks of stationary are replenished as needed.
• Maximise co-operation between branch administration and service personnel therefore promoting an efficient and pleasant working environment.
• Co-ordinate the activities of a team of field service engineers to ensure maximum efficiency of resources that will satisfy the current and future customer base.