Service Administrator at JB Poindexter & Co

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Organization, Database Management, Record Keeping, Technical Writing, Interpersonal Skills, Mathematical Skills, Documentation, Repair Coordination, Service Diagnosis, Invoice Processing, ERP Systems, Team Collaboration, Time Management

Industry

Motor Vehicle Manufacturing

Description

How You Will Make an Impact The Service Advisor is responsible for greeting customers, coordinating and overseeing the repair and/or servicing of vehicles, ensuring that the customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer’s total satisfaction. The Nuts and Bolts Work in conjunction with branch Team Members to grow the business in the local market and solve customer problems quickly and efficiently ensuring all necessary documentation is completed in a timely fashion Responsible to greet customers in a prompt and courteous fashion, determine the nature of their service issue, ensure high quality service repairs, and offer excellent customer service experience Accurately diagnose and document the customer’s concerns, complete all necessary paperwork and provide a quote to the customer for signature as needed Discuss the details of the service/repair options with the customer, including the anticipated completion date/time; ensure customer is kept informed of any issues, including additional repairs which may result in additional costs and time throughout the process Regularly monitor the progress of the service repair to ensure the flow of service work, technician accountability, timely completion and quality workmanship, all vehicles have been road tested and properly prepared for pick-up, all repair orders are documented, technician comments are descriptive, excessive time is explained, technician time is adjusted as needed Close out the invoice process in a timely manner, ensure the customer understands all services performed, their needs have been met, and answer any questions that may arise Perform customer service duties such as answering phones, scheduling appointments, and contacting customers concerning repair status May assist with the receiving of vehicles and updating ERP with vehicle receipt dates and details May assist with Chassis Pool Administration Required Credentials Experience with MS Office required; proficiency in Excel Demonstrated skills in database management and record keeping preferred Exceptional customer service skills, including the ability to respond to common inquiries or complaints Effective oral and written communication, including the ability to write technical, effective business communications Excellent interpersonal skills including professional phone etiquette and a high level of emotional intelligence Excellent problem solving skills including ability to diagnose problems, collect data, establish facts and draw valid conclusions Ability to read, analyze, and interpret common technical journals and financial reports Ability to apply basic mathematical skills Excellent organizational skills How We Make an Impact At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world’s largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks! Some of Our Total Rewards We offer big company perks with small company culture: Comprehensive benefits package including Medical, Dental, Vision and Life 401(k) Savings Plan with Company Match Paid Parental Leave Tools Purchase Program Tuition Reimbursement 10 Paid Holidays Generous Footwear, Eyewear, and Safety Equipment Discount Program Paid Training and Development Programs J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions. To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/ #LI-AW1

Responsibilities

The Service Administrator is responsible for greeting customers and overseeing the repair and servicing of vehicles. They ensure customer inquiries and follow-ups are handled efficiently to achieve total customer satisfaction.