Service Administrator - Level III

at  Cummins Inc

DESCRIPTION

We are looking for a talented Service Administrator to join our team specializing in Services, Maintenance and Diagnostics for our Service Department based in Northamptonshire, United Kingdom.

EDUCATION/ EXPERIENCE

• High school diploma or certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
• Demonstrated experience in similar roles or specialized skills relevant to the position.
  Job Service
  Organization Cummins Inc.
  Role Category On-site
  Job Type Office
  ReqID 2409518
  Relocation Package No

PLEASE BE ADVISED THAT THIS IS A TEMPORARY CONTRACT ROLE, SIX TO NINE MONTHS.

In this role, you will make an impact in the following ways :

• Promote Quality Customer Service: As the first point of contact, you’ll set the tone for customer interactions, ensuring a positive experience.
• Increase Business: By building strong relationships with key customers, you’ll help drive business growth within the branch.
• Develop Positive Relationships: Your interactions, whether on the phone or in person, will foster trust and loyalty among customers.
• Assess Customer Needs: You’ll gather important information to understand and meet customer requirements effectively.
• Create Work Orders: By efficiently creating work orders in the appropriate systems, you’ll streamline operations and improve service delivery.
• Provide Status Updates: Keeping customers informed with timely updates will enhance their satisfaction and trust in your service.
• Support Branch Operations: Your role will contribute to the smooth functioning of the branch by handling customer inquiries and requests.
• Enhance Customer Retention: Through excellent service and relationship-building, you’ll play a key role in retaining customers and encouraging repeat business.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING:

• Strong Organizational Skills: Efficiently manage job orders, update trackers, and ensure all details are up-to-date in systems like Movex.
• Effective Communication: Liaise with suppliers, technicians, and customers, providing regular updates and ensuring clear, concise communication.
• Attention to Detail: Accurately prepare quotes, draft repair plans, and audit job pack documents to ensure compliance and timely completion.
• Technical Proficiency: Understand technical issues, manage warranty processes, and utilize data management tools to resolve escalations and ensure seamless transitions.