JOB DESCRIPTION

Martin Dawes Ltd are looking to recruit a highly motivated individual to take on a Service Administration role at our Winsford Service Centre. The role requires the candidate to provide an efficient administrative service by working with a team of engineers, triaging faults over the phone, booking service calls and dealing with customers who have products in for repair. The successful candidate must have excellent inter-personal skills and strong written and verbal communication skills. The role also involves the completion of online reports to ensure all repairs are complete to deadline. Candidates must therefore be able to work effectively towards targets and provide feedback to suggest and initiate change to improve performance. Excellent customer service skills are essential, and knowledge of engineering would be a great advantage.

• Manage incoming calls to the depot
• Organise and create Field engineers’ job route’s
• Ensure all customers are kept informed of repair progress
• Monitor the processing of all paid service customer documentation
• Monitor the ordering and receipt of spare parts
• Monitor warranty claims and invoices
• Maintain good relations with all customers
• Experience in triage and diagnosis of faulty appliances/electrical goods preferred however not required