Mestek Machinery is the industry-leading designer and manufacturer of the most complete, productive, and innovative metal forming solutions for the fabrication of HVAC sheet metal ductwork and fittings. Our family of brands– Engel Industries, Iowa Precision, and Roto-Die have people with decades of experience addressing every facet of the HVAC duct industry.

JOB DESCRIPTION

The Service Administrator performs a variety of routine and reoccurring clerical duties including typing, filing, scanning and preparation of standard forms as well as various other tasks to ensure customer satisfaction and smooth administrative processes. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a dynamic environment. The Service Administrator serves as a key liaison between customers, service teams, and management.
Core Hours: Monday-Friday 8:00 am-4:30 pm onsite; can be flexible with the hours.
Wage range: $18.00-25.00 hourly, depending on experience/education.
Requirement of working onsite for this position.

EDUCATION AND EXPERIENCE

• A High School Diploma or GED required,
• Two years recent experience in support of administration and/or parts repair/service support processes.
• Must be able to manage time, cost and effort to ensure efficiency.
• Must have excellent verbal and communications skills.
• Must have a strong ability to multi-task.
• Must be detail oriented.
• Must provide excellent customer service.
• Must be able to work independently on assigned tasks as well as to accept direction on given assignments.
• Competent with MS Office; Outlook, Word, Excel, PowerPoint. Familiarity with ERP and CRM a plus.

1. Assist in maintaining/updating Service Calendar (as directed)
2. Create customer accounts when needed for Service Calls and/or Parts Orders.
3. Retrieve Parts/Service Invoices for customers.
4. Assist Service team with booking/coordinating travel as needed.
5. Process customer requests in a timely manner via phone and email.
6. Create/Maintain the Customer Library.
7. Review and turn in weekly expense reports.
8. Create Service Calls in MRP system and add time and expenses.
9. Prepare reports, letters and routine correspondence, and research information.
10. Source parts for Parts/Service department.
11. Process Credit Card transactions for Parts Orders and Service Calls
12. *Assist with management and organization of Service Contract program
13. Promote and maintain a positive work environment that shows concern and respect for all employees, vendors, and customers by providing excellent customer service to internal and external customers.
14. Other duties as assigned