About Us:

Northernair Pty Ltd is a leading air conditioning and mechanical services company servicing the Northern Rivers region. Established for over 30 years and based in Lismore, we employ more than 25 staff and continue to grow. 

We deliver high quality HVAC solutions across commercial, industrial and residential projects with a strong focus on reliability, innovation and customer satisfaction. Our team culture is professional, supportive and performance driven.

We value diversity and are committed to creating an inclusive workplace where people can grow and succeed.

The Role:

We are seeking a proactive and highly organised Service Administrator to support our Service Department.

This role is critical to ensuring the smooth coordination of technicians, service calls and customer communication. You will be the central link between customers, technicians and management, helping maintain efficient day to day operations.

This is an excellent opportunity for someone looking to build a long term career in a stable and growing industry.

Key Responsibilities:

• Schedule and dispatch service technicians efficiently
• Coordinate daily service runs and manage technician calendars
• Respond to customer enquiries and provide timely updates
• Maintain accurate service records and job documentation
• Process service reports, invoices, and administrative paperwork
• Assist the Service Manager with reporting and performance tracking
• Support inventory coordination and parts ordering
• Liaise with internal departments to ensure seamless project delivery
• Maintain professional communication with customers and staff