Pickerings Lifts is a nationally recognized, privately owned, and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Service Administrator to join our team at the East Anglia regional office. This is an exciting opportunity to work within a well-established company that values expertise, innovation, and customer satisfaction.

• Professional Customer Service: Deliver a courteous and professional telephone service to both internal and external customers.
• Engineer Scheduling & Coordination: Plan and coordinate both planned and reactive service work for engineers.
• Inspection Visit Scheduling: Arrange inspection visits, working closely with Operations and Regional Managers.
• Service Contract Management: Schedule new service contracts on the in-house maintenance system.
• Call-Out Management: Raise and allocate call-outs to the appropriate engineer for prompt response.
• Data Entry & Administration: Accurately input office data as part of general administrative duties.
• Engineer Paperwork Processing: Verify and process all engineer paperwork, including timesheets.
• Customer Relationship Management: Maintain strong customer relationships, providing updates via phone, email, and written communication.
• Administrative Support: Provide administrative assistance across all business units as required.