Service Administrator at RWC International LLC

Yakima, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

25.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Communication Skills, Customer Service Skills, Microsoft Office, Technical Understanding

Industry

Truck Transportation

Description

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares, and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful: commitment, compassion, hard work and a desire for each other to succeed. No matter what your level when you join us, we want to help you grow. POSITION OVERVIEW * The Service Administrator is charged with organizing the billing and time tracking portion of the Service Department from customer pay to warranty submission. DUTIES & RESPONSIBILITIES * Fields incoming internal and external customer inquiries for the Service Department, both in terms of phone calls and walk in customers. * Reviews and adjusts timecards for the technicians as needed. * Opens work orders as directed, updates technician comments, and prepares the work orders for closing. May close work orders as directed by the Service Manager. * Assists the Service Manager in staying on top of work orders in process to ensure that they are closed in a timely fashion. * Monitors cash work orders and communicate with the service Manager and Technician to ensure that equipment with an unpaid work order does not leave the Service Department. * Maintains Service Department filing and records as needed. * Other duties as assigned by management. Salary range for SERVICE ADMINISTRATOR (depending on experience level) can range from $22.00 to $25.00 / Hour + eligible for monthly performance bonus after 90 days. ACTIVITY AND KNOWLEDGE REQUIREMENTS Employee safety is a prime concern of RWC. This position is not a safety sensitive position but may fall under the requirements of the RWC Drug and Alcohol policy. * Strong organizational and communication skills. * Ability to use computer applications such as Microsoft Office and internet-based programs. * General understanding of mechanical/technical terms. * Excellent customer service skills. Must be able to successfully pass a background check and pre-hire and drug test and alcohol test. M/F/V/H

Responsibilities

The Service Administrator organizes billing and time tracking for the Service Department, handling customer inquiries and managing work orders. They assist the Service Manager in ensuring timely closure of work orders and maintain departmental records.