KEY ACCOUNTABILITIES:

• Providing an immediate Sandown experience to the customer
• The preparation of handover/WIP/job packs for service customers
• The sale of service plans to service customers
• The sale of body repairs to service customers
• Support the STMs by assisting with administration
• Provide sickness/holiday cover for STMs
• The follow up of CRM ‘lost’ service customers
• Assist with the implementation of Mercedes Benz ‘Starview’
• 24-hour Roadside Assistance support
• Co-ordination / Administration of Mobile Servicing

ESSENTIAL SKILLS REQUIRED:

• High levels of attention to detail and highly organised
• Background in administrative role within a technical environment (preferably within the motor industry)
• Experience of using multiple computer systems simultaneously
• Knowledge of using Kerridge automotive computer system is desirable
• Experience of processing invoices
• Commitment to the achievement of Company goals and targets
• Experience of anticipating and understanding customer needs and demands
• Experience in a customer facing role and able to demonstrate exceptional customer service skills
• Sales experience would be advantageous
• Maths GSCE at grade 5 (C) or above

Please refer the Job description for details