Service Administrator at W&B SERVICE COMPANY LLC

Lowell, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Administration, Repair Order Processing, Customer Service, Scheduling, Billing Accuracy, Documentation, Workflow Coordination, Computer Proficiency, Typing, Attention To Detail, Communication, Reporting

Industry

Truck Transportation

Description

W&B Service Company has an excellent opportunity for a Service Administrator. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 26 facilities including mobile, throughout Texas, Arkansas, Louisiana, Oklahoma, Kansas, Missouri, Chicago, and Ohio Position Summary: W&B Service Company remains focused on being the very best Transport Refrigeration and Semi-Trailer dealer in the Nation: providing new equipment, used equipment, parts, and service. We are seeking a highly organized and customer-focused Service Administrator to support our Carrier and Heavy-Duty Equipment Service Department. This role is essential in ensuring efficient service operations by coordinating repair orders, customer communication, technician workflow support, and billing accuracy. Key Responsibilities: * Process paperwork, invoices, work orders, and other branch documentation * Maintain accurate records and filing systems * Support branch staff with scheduling, reporting, and general office needs * Perform additional administrative duties as assigned to support branch operations * Open, update, and close repair orders accurately and timely * Coordinate service scheduling and support technician workflow * Communicate repair status and updates with customers and internal teams * Support parts and service coordination to minimize downtime * Maintain organized service records and documentation * Assist service management with daily operational reporting * Provide professional customer service at service counter and by phone/email Qualifications: * Previous experience in service administration, service writing, or repair order processing preferred * Experience in heavy-duty truck, trailer, Carrier refrigeration, or equipment service environment is a plus * Professional attitude and strong attention to detail * Knowledge of service workflows and repair order processes * Excellent communication and customer service abilities * Proficiency in computer systems and service management software * Strong typing skills with high attention to detail and accuracy * Ability to work in a fast-paced service environment * Detail-oriented with strong follow-through Comprehensive benefits package including, but not limited to: Medical, Dental, Vision, 401(k) retirement savings plan with company matching funds, Long-Term Disability (LTD), Short-Term Disability (STD), Life Insurance, and Paid Time Off (PTO). Must pass a pre-employment physical. W&B is an Equal Opportunity Employer. #ZR

Responsibilities

Coordinates repair orders, technician workflows, and customer communications to ensure efficient service operations. Manages branch documentation, invoicing, and operational reporting for the service department.