Service Administrator - West Yorkshire

at  Operam Education Group

WHO ARE OPERAM EDUCATION GROUP?

Together, we’re building something extraordinary—delivering success for our teams, our schools, and the communities we serve.
At Operam Education Group, we’re passionate about making a real impact in the education sector, supporting local schools across North England and the Midlands with the recruitment of supply teachers and support staff. With 8 brands already under our umbrella, exciting growth plans for further acquisitions, and the backing of private equity impact investment funding, we’re entering our next phase of growth with confidence and ambition. It’s an incredible time to join us as we expand our teams to drive even greater success.
For our employees, this means being part of an award-winning, high-performance culture that values wellbeing, development, and skills. We believe in creating an environment where hard work is recognised, people are empowered to exceed their expectations, and their contributions make a meaningful impact on the schools and candidates we support.

WHAT EXPERIENCE ARE WE LOOKING FOR?

• Excellent customer service skills, effectively addressing client and candidates needs and solutions.
• Strong written and verbal communication abilities, ensuring clear and effective interaction with colleagues, clients and candidates.
• Maintain a high level of attention to detail, ensuring accuracy in record-keeping and adherence to regulations.
• Resilience and a growth mindset, to support increasing demands and our constantly evolving workload.
• Proficient in IT skills, with the ability to effectively use tools such as Microsoft Office and CRM system.
• Demonstrate strong organisational skills, including time management and multitasking, with the ability to prioritise tasks effectively in a dynamic environment.
• Show adaptability and a proactive approach to learning and adjusting to evolving compliance requirements and procedures.
• Take accountability for work and collaborate effectively within a team environment.

• Manage the candidate compliance process, including verifying background checks, qualifications, references and other relevant requirements.
• Monitor candidate registrations, ensuring all activities adhere to education industry regulations and standards in line with APSCo Compliance+ and safer recruitment practices.
• Communicate with both candidates and the recruitment team to provide updates on compliance statuses and address any issues that may arise.
• Support the Sales team with identifying and sourcing potential candidates through various channels including job boards and attending careers events.
• Conduct Pre-Screening calls to register potential candidates and send screening portal links to candidates, where applicable.
• Assist the team with preparing profiles and candidates CVs ready to send to clients.
• Maintain records of compliance related activities on both candidate screening portal and CRM.
• Ensure Candidate availability is up to date and recorded appropriately on the system.
• Keep candidate timesheet records up to date, managing candidate reminders and processing through payroll.
• Support the consultants with candidate management, regularly cleansing the database to ensure the candidate pipeline continues to grow