Location: Longtown
Hours: Full-time - 42.5hrs
Reporting to: Service Manager
Salary: Competitive
Are you highly organised, detail-oriented, and passionate about delivering excellent administrative support? We’re looking for a Service Administrator to join our busy and friendly Service Department in Longtown.
In this critical role, you will help ensure the smooth running of our daily service operations — from managing job cards and service documentation to handling customer communications and keeping our Work in Progress (WIP) levels in check.

• Maintain accurate service records and handle all admin duties
• Upload documents and manage bookings through various customer portals
• Monitor WIP and chase aged jobs to ensure timely closure and invoicing
• Prepare and process service invoices to meet internal and manufacturer standards
• Coordinate with technicians, service advisors, and customers to support job progression
• Assist with warranty submissions, internal costing, and general paperwork
• Ensure GDPR compliance in all customer data handling