KEY ACCOUNTABILITIES

• To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products.
• To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
• To drive self-improvement and continuous professional development to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.
• To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
• Management and control of stock, to improve first time fix levels to customers, and to minimize stock losses.

You will ideally have

• Strong fundamental understanding of IT and systems
• Good problem-solving skills and a systematic approach
• Good understanding of mechanical engineering
• Valid UK driving licence is essential
• Excellent customer service skills
• Good organisation and time management
• Flexible approach to a varied and high-pressure workload
• Strong desire to learn and develop
• Willingness embrace change in a rapidly moving industry

In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.