Location: Douglas, Ireland.
Job Type: Full Time, Permanent, 4 Day Work Week
About Us: At Johnson & Perrott Motor Group, we are a growing team united by our shared values of caring, commitment, and integrity. As of Ireland’s leading motor groups, our mission is to keep Ireland moving, one satisfied customer at a time. If you’re ready to make a difference and grow with us, we want you on our team.
Job Summary: As an Service Advisor you will be the primary point of contact for our customer’s service requirements from vehicle booking, through to payment receipt.

REQUIRED EDUCATION, SKILLS, AND QUALIFICATIONS:

• You will be organized, flexible and prepared to work as part of a team, with strong interpersonal skills with colleagues and customers.
• You will have a desire to learn and upskill.
• You will have strong PC skills, and a technical background would be an advantage.
• You are required to have a full clean driver’s license for this role.
• Whilst full training will be provided, a qualification in Automotive Technology and Management would be an advantage for this role.

• Provide end-to-end management of customer vehicle service journeys.
• Meet and greet all service customers professionally.
• Schedule customer vehicle service bookings via phone, email, and walk-ins.
• Determine workshop availability for service, maintenance, and repair work.
• Maintain up-to-date progress on all customer vehicles undergoing service or repair.
• Advise customers on additional work or costs, securing their agreement as needed.
• Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
• Gather customer feedback and liaise with management to implement improvements.