Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

SUMMARY

We are currently recruiting a Service Advisor for our Whitecourt Regional Office for a temporary work term of 6 months. This position will be focused on our valve service and repair business. The selected candidate will be tasked with supporting a variety of customers in our territory with day-to-day and shutdown work at the depot and mobile unit. This includes scheduling, quoting, invoicing and general coordination. The successful candidate will report to the Regional Service Manager in Whitecourt.

QUALIFICATIONS AND SKILLS

• SAP experience would be considered an asset
• Post-Secondary education would be an asset, especially relating to instrumentation or mechanics
• Previous valve service and related experience would be considered an asset
• Proven customer service skills
• Good decision making and multitasking skills
• Highly organized and attention-to-detail are a must
• Team oriented, but ability to work independently
• Comprehensive computer skills
  Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
  Close Date: Sunday September 14, 2025 (11:59 pm MST)

• Handling service request calls from customers
• Advising customers on proper requirements for servicing products
• Assisting customers with determining service levels and scope of work
• Interfacing regularly with the Spartan Pressure Management production and service shop
• Interface with Sales group for customer support
• Quoting, entering and fulfilling orders for customers on services provided
• Placing orders with our factory and vendors
• Basic, long delivery, expediting
• Data entry and tracking
• Repair status updates and reports
• Booking mobile service work
• Reviewing field service requirements (travel, safety, accommodation)
• Assisting with shipping and receiving duties
• Extra work hours typically required during Spring & Fall shutdown seasons