Service Advisor-Acura of Peabody at BMW Peabody & MINI Peabody

Peabody, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

130000.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Time Management, Computer Skills, Service Writing, Luxury Brand Experience, Dealertrack Familiarity, Bilingual

Industry

Retail Motor Vehicles

Description

Description Acura of Peabody, part of the Lyon-Waugh Auto Group, is looking for an experienced full-time Service Advisor to join our growing team. If you’re someone who values teamwork, and takes pride in delivering top-tier customer service we want to hear from you. Lyon-Waugh Auto Group offers a supportive workplace where your experience is respected and your success is rewarded. Base Pay Rate: $15/hr. plus commission Estimated Annual Compensation Range: $90,000.00-$130,000.00 Schedule: Monday–Friday: 7am-5pm and alternating Saturdays In This Role, You Will: Welcome clients and ensure an exceptional and professional service experience from start to finish Review service history, perform walkarounds, and recommend needed maintenance/repairs Clearly explain service options and pricing, ensuring clients are well-informed and confident in their decisions Coordinate with technicians and service team to manage repair timelines and communicate updates to clients Keep clients informed regarding progress, changes, and approvals Ensure work is completed to the highest standard before returning the vehicle to the client Build lasting relationships with clients by being a reliable point of contact for ongoing service needs What Our Company Can Offer You Competitive pay structure with generous bonus opportunities Full benefits package including medical, dental, and vision 401(k) options with company match Paid time off: vacation, sick days, holidays, your birthday, and a paid volunteer day Employee discounts on vehicles, merchandise, and services Tickets to concerts/sporting events and other fun perks A smoke-free, professional work environment Opportunities for growth and career advancement Requirements What We’re Looking For In Our Candidate: A positive, professional attitude with a passion for great customer service Strong communication skills—both verbal and written Ability to manage time and priorities effectively in a busy environment Intermediate computer skills Experience in service writing—luxury brand experience is a plus Familiarity with Dealertrack is a bonus Bilingual is a plus Must be a minimum of 18 years old with a valid driver’s license in good standings and clean driving record Whether you’re looking to build on your experience or ready for a new challenge, the Lyon-Waugh Auto Group offers a welcoming team and a clear path forward.

Responsibilities

As a Service Advisor, you will welcome clients and ensure an exceptional service experience. You will review service history, recommend maintenance, and coordinate with technicians to manage repair timelines.