JOB SUMMARY:

The Automobile Service Advisor - Insurance acts as a liaison between customers, and the service department. They are responsible for ensuring a smooth and efficient workflow within the service department, accurately documenting repair orders, providing excellent customer service, and ensuring all insurance claims are processed promptly and accurately.

QUALIFICATIONS:

• Education:
• High school diploma or equivalent required.
• Additional certification or training in automotive service advising or a related field is preferred.
• UAE Driving Licence
• Experience:
• Proven experience 3 to 4 Years as a service advisor role within the automotive industry for Luxury cars
• Spare Parts Knowledge .

• Greet customers and provide an outstanding customer service experience.
• Listen to customer concerns and vehicle issues, providing professional and empathetic assistance..
• Provide updates to customers regarding the status of their vehicle repairs.
• Negotiate with insurance adjusters on behalf of customers to obtain the best repair rates and ensure proper coverage.
• Create detailed and accurate repair orders based on customer concerns and vehicle diagnostics.
• Ensure parts are ordered and available for scheduled repairs.
• Ensure that all repairs are performed to the highest standards and meet customer expectations.
• Conduct post-repair follow-ups to ensure customer satisfaction.
• Handle and resolve any customer complaints or concerns promptly and professionally.