SERVICE ADVISOR – ANCASTER NISSAN/ŠKODA EPSOM

An exciting opportunity has arisen to join our successful team at Ancaster Nissan/Škoda in Epsom. This is a fantastic chance to work with a supportive, high-performing dealership group that prides itself on delivering outstanding customer service.
The Role
As a Service Advisor, you’ll be the first point of contact for our customers, ensuring their vehicles are looked after to the highest standards while providing a professional and friendly experience throughout.

Your key responsibilities will include:

• Welcoming customers to the Service Department and ensuring their vehicles are processed in line with manufacturer standards
• Organising the Service Department diary to maximise technician efficiency
• Promoting service facilities to encourage repeat business for Sales and Aftersales
• Selling service, repairs and parts to support dealership revenue and profitability
• Maintaining customer satisfaction targets while adhering to manufacturer and dealership procedures
• Presenting yourself in a professional, approachable and customer-focused manner

About You

We’re looking for a professional and customer-focused Service Advisor with:

• At least 2 years’ experience in a franchised dealership environment
• Excellent communication and interpersonal skills
• A proactive, ambitious approach with a strong focus on customer service
• A full UK driving licence

About Ancaster

With over 75 years of experience and more than 300 staff across South East London, Ancaster is one of the region’s leading dealership groups. We offer:

• A professional working environment
• A strong team ethos
• Opportunities for career development and progression

If you’re enthusiastic, customer-focused and ready to take the next step in your automotive career, we’d love to hear from you.
Apply now using the button below.
(If you haven’t heard from us within 10 days, unfortunately your application has not been successful on this occasion.)
Job Type: Full-time
Pay: £29,000.00-£32,000.00 per year

Benefits:

• Company pension
• Employee discount

Work Location: In person
Reference ID: ASADVEP

• Welcoming customers to the Service Department and ensuring their vehicles are processed in line with manufacturer standards
• Organising the Service Department diary to maximise technician efficiency
• Promoting service facilities to encourage repeat business for Sales and Aftersales
• Selling service, repairs and parts to support dealership revenue and profitability
• Maintaining customer satisfaction targets while adhering to manufacturer and dealership procedures
• Presenting yourself in a professional, approachable and customer-focused manne