Responsibilities:
· Greet all customers promptly or, if unavailable, acknowledge their presence
· Assist customers with requests for repair
· Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading
· Obtain customer and vehicle data
· Examine every customer’s service history before completing repair order
· Indicate on repair order the exact repair instructions and main reason(s) for service call
· Obtain customer’s written approval on all repair orders
· Communicate with service customers to confirm nature of mechanical problem(s)
· Provide estimates for labour and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting
· Follow-up on work in progress of each repair order during the day
· Implement follow-up system of all repair orders to track progress
· Advise customers on status of vehicle to communicate high customer care standards
· Offer and arrange alternative transport for customers, if necessary
· Answer all technical repair work and price related questions for customers
· Explain the details of the work order to reassure customers of work completed
· Notify customers immediately if additional work is required
· Verify all repair orders to ensure completion prior to customer delivery
· Notify customers of work completed and charges prior to customer pickup
· Advise customers of the location of their vehicle or accompany them to the vehicle
· Test-drive vehicle
· Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up
· Confirm each customer’s method of payment and if necessary, obtain approval of credit
· May contact customers when special-order parts arrive
· Verify customer information and update if necessary
· Resolve customer complaints courteously and promptly, or refer to Service Manager
· Keep abreast of relevant changes in automobiles and dealership products
· Maintain awareness of factory-recommended maintenance schedules
· Attend all department meetings
· Perform any other duties as required
Performance Criteria:
· Positive feedback from customers and technicians
· Efficiency, accuracy of information and timeliness in completing task and/or job
Qualifications:
· High school diploma
· 1-2 years related experience in an automotive service environment
· Knowledge of related in-house dealership computer systems, an asset
· Basic mechanical and warranty knowledge
Skill & Effort:
· Excellent organization and multi-tasking abilities
· Good visual acuity to assess service needs
· Strong problem-solving expertise
· Pleasant telephone manner
· Effective listening and communication skills
· Manual dexterity for typing/keyboarding
· Computer literate to look up customer’s service history, enter repair order information and update customer data
Working Conditions:
· Frequently manage deadlines
· Routinely stand during work hours
· Occasionally work with loud noise
· Occasionally work outside of regular work hours
· Occasionally manage stressful situations involving upset or impatient people
· Frequent eyestrain related to computer use
· Work environment necessitates proper personal protective equipment in keeping with health and safety requirements
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Experience:

• service advisor: 1 year (required)

Work Location: In perso

Please refer the Job description for details